Have you notice your mother, father or whoever was your primary guardian believed you can learn to get along with anyone. That is why they let you loose on the world. They had confidence in your ability to learn to deal with contrary, annoying or difficult people.
Also, anyone who has ever had, or who ever will, hire you assumes the same thing. So there are lots of people who already know you can connect with anyone you perceive as contrary, annoying or difficult. I am among those people too!
In business, since everyone is a poftential customer, you meet contrary people regularly. So, not just to survive, but to be a viable and successful business person demands you have the skills to be able to deal with all sorts of people. The most challenging are those who “pull your chain” or “push your buttons” because they can cost you time and money.
So the skills you are going to learn and practice in Dealing with Difficult People are vital to making it in any business. You will both learn and practice them. So you will be assigned specific ‘tasks’ to magnify important aspects of the knowledge and skills needed to connect with difficult people. Also remember you will take these skills to every area of your life to enhance all your relationships. Some of the most contrary people I have meet…are my relatives.
Finally, research shows every time we laugh we learn something important. It is the reason humans love humor. Humor is simply looking at a situation from a new or unique perspective. This unique perspective is interesting and adds to our knowledge and skill so we retain it. So humor anchors important learning points. It is a powerful learning tool which will be used periodically.
Dealing With Difficult People has Three Goals
Dealing With Difficult People will convince you that you can connect with anyone and show you how to do it.
So let’s get started. There are three goals for this tutorial:
- To develop an understanding of “difficult” peop
- To learn and practice specific principles and tools for dealing with difficult peop
- To prove to yourself you can learn to communicate with anyone you choos